Returns & Refunds policy

I’m excited to support you on your fitness journey! This document outlines all of our key policies in a friendly, clear way so you always know what to expect.

CANCELLATION & RESCHEDULING POLICY

I know life gets busy, unexpected things happen, and your wellbeing comes first. This policy helps us keep things fair, respectful, and organised for everyone I work with.

1. 24-Hour Cancellation & Rescheduling

If you need to cancel or move a session, please let me know at least 24 hours in advance.

This gives me time to offer the spot to another client.

- Sessions cancelled with less than 24 hours’ notice will be charged in full or counted as used.

- If something urgent comes up, just let me know — I’m always happy to look at situations with understanding.

2. No-Show Policy

If you miss a session without contacting me, the session will be marked as a no-show and cannot be refunded or rescheduled.

(But again, if there’s a genuine emergency, please reach out so we can chat.)

3. Late Arrivals

If you’re running late, I’ll do my best to give you a great session with the time we have.

However, sessions will finish at the scheduled time to stay on track for other clients.

4. Trainer Cancellations

If I ever need to cancel or reschedule, you’ll be offered the next available session with no penalty, and I’ll always give as much notice as possible.

REFUNDS & PACKAGE TERMS

5. Refunds

Because your time slots are reserved just for you:

- Single sessions and partially-used packages are non-refundable.

- Unused sessions in a package may be refunded within 7–14 days of purchase as long as no sessions have been used.

- I’m always happy to talk through options if you’re unsure about a package before purchasing.

6. Package Expiry

All training packages have an expiry time to keep you progressing:

Single session: expires in 8 weeks

Bundles and packages: expire in 16 weeks

Extensions may be discussed if something unexpected happens.

PAYMENT POLICY

7. Payment Schedule

- All sessions and packages must be paid for in advance to secure your booking.

- Payments can be made via bank transfer, or through my website www.jufitness.co.uk.

8. Missed Payments

If a payment becomes overdue, future sessions may be paused until the balance is cleared.

9. Non-Transferable

Sessions are non-transferable unless agreed upon in writing.

MEDICAL PAUSE & INJURY HOLD

10. Medical Hold

Your health comes first. If you have an injury, illness, or medical issue:

- You may place your package on hold for the duration of your recovery.

- There are no fees for medical holds.

- A doctor’s note may be requested for extended holds.

11. Pregnancy Pause

If you become pregnant during your package:

- You may continue with modified sessions, or

- Pause your package until you're ready to resume post-pregnancy.

PAR-Q (Physical Activity Readiness Questionnaire)

Before beginning training, all clients must complete a PAR-Q form.

This helps ensure your safety by identifying any conditions that may affect exercise.

The PAR-Q covers:

- Heart health

- Mobility or joint concerns

- Injuries or chronic pain

- Medication or medical treatments

- Dizziness, fainting, or other symptoms

- Lifestyle habits

If any answers indicate a potential risk, medical clearance may be required before training begins.

EXPECTATIONS (For a Great Coaching Partnership!)

What You Can Expect From Me:

- A supportive, positive, and personalised training experience.

- Evidence-based programming tailored to your goals.

- Open communication and honest feedback.

- A safe training environment and proper technique guidance.

What I Expect From You:

- Commitment to your goals and consistency with sessions.

- Honest communication about challenges, injuries, or concerns.

- Respect for session start times and the cancellation policy.

- Willingness to step out of your comfort zone in a healthy, safe way.

Together, we’ll make your fitness journey enjoyable and sustainable.

COMMUNICATION

Please send cancellations or rescheduling requests via text, phone, or email.

I may not always see social media messages in time.

Looking forward to working with you and helping you thrive.